All consultations are by appointment. The system is designed to allow prompt access to a doctor or nurse when needed. Please note that advanced bookings are available.
All routine appointments are for 10 minutes (Nurse appointments may vary). If you feel your problem(s) could not be adequately dealt with in this time, please mention this when making your booking so appropriate arrangements can be made. To try and ensure that you can speak to or see your doctor we request that you contact the Surgery as early in the day as possible as your doctor may not be working every afternoon. In order that our appointment system is managed in a fair & efficient manner patients who are more than 10 minutes late for any appointment will be advised to rebook another time. Please make sure that you check in at reception on your arrival. Our 'failure to attend' policy can be found under further information, practice policies.
APPOINTMENT OPTIONS WITH YOUR DOCTOR
Our GP Registrar's and Advanced Nurse Practitioner have a certain number of appointments in each surgery that can be booked in advance up to 6 weeks beforehand. These are spread throughout the day to provide a chance for patients to book an appointment in advance at a time that is convenient for them.
We offer a booking online system. If you would like to take advantage of this service, please call in and ask to register after which you will be able to book your chosen appointment time with a GP by going online. Nurse or Midwife appointments will not be available in this way due to the more complex nature of the bookings. One third of all available appointments are available to book online. If you cannot see an appointment that suits please call us on 01926 333500.
On the day booking
The majority of our appointments are released each morning from 08.00hrs. These can be booked by telephone or in person at the surgery. In most cases you will be able to speak to the doctor of your choice but obviously this cannot be guaranteed.
Our GP’s run a telephone triage system where they will call you to discuss your problem before deciding whether you need to come into to the Surgery. Please keep your phone to hand and try and answer the call in person as your Doctor cannot discuss your details with anyone else.
You may still book face to face appointments in advance with our Registrars or Advanced Nurse Practitioner.
When making an appointment at the Practice we will endeavour to offer you continuity of care with your chosen Practitioner, but this isn’t always possible.
If you think you may need a home visit, requests should normally be made before 10.00hrs.
The Surgery premises are better equipped to deal with urgent medical problems and if at all possible we advise that a surgery appointment is more likely to afford your doctor a more thorough assessment.
Patients requesting a home visit will usually be contacted by their doctor to ascertain the most appropriate way to manage their problem.
APPOINTMENTS WITH A NURSE
We have an experienced team of practice nurses and health care support workers at the practice available by appointment.
Our nursing team offer the following services:
|Blood Tests||Blood Pressure Checks||Child Immunisations|
|Asthma Checks||COPD Reviews||Diabetes Reviews|
|Flu Jabs||Lung Testing||NHS Health Checks|
|Smear Tests||Travel Vaccinations||
Please contact the practice on 01926 333500 to book appointments with our Nursing team.
ADDITIONAL APPOINTMENTS TO EASE WINTER PRESSURES
In partnership with NHS England we are offering 5 extra appointments each day to improve access and relieve winter pressures on our local hospitals and out of hours systems.
If you are unwell and need to be seen please contact us as early as possible and we will ensure you receive appropriate medical advice and support the same day. Please only dial 999 or go to A&E if you have a genuine ACCIDENT OR EMERGENCY.
EXTENDED HOURS APPOINTMENTS
We are pleased to offer our patients extended hours commuter clinics on alternate Saturday mornings. If you have difficulty attending appointments Monday to Friday and would like to be seen on a Saturday please ask a member of our team for details of our next Saturday clinic.